Support Center

Choose a product and task to find the right private support route.

What do you need help with?

Using the app
Check the latest app version and the relevant in-app settings first.
Purchase or restore
Use the App Store or Google Play restore flow. Keep the App-issued Support Context if one is shown.
Account or data
Start data export or deletion inside the signed-in app. This site cannot access your account.
Content correction
Tell us the screen, rule or explanation that needs review without including private chart data.
Report a bug
Describe the visible issue and steps to reproduce. Do not include credentials or private records.

Search and vote on an existing idea before creating a concise public request. Do not put feature suggestions in private support.

Where is my chart data stored?

Charts, profiles and cases are encrypted and primarily stored on the device. The site does not collect complete birth data.

How do I register a capacity need?

Use the charting capacity waitlist and choose profiles, cases or history. Registration is not a price or release promise.

Do not enter birth or chart data, client names, passwords, tokens, complete databases, or other account secrets.

This form does not accept attachments. Screenshots and diagnostics must be individually previewed and confirmed in an approved support channel.

For account or purchase issues, prefer the short-lived Support Context issued by the app. It is optional; nothing is collected automatically.

If a service is affected, check the public status before contacting support.